Refund Policy

Last updated: September 27, 2026

We want you to pay only for something that genuinely helps. The free plan exists so you can watch Ando do a real piece of work — your first ten leads, and a first email drafted to three of them — before spending anything.

This policy is part of our terms. It sets out what we offer on top of your legal rights, and it does not reduce them.

The first 30 days

Your first subscription payment is fully refundable within 30 days. No reason needed, no forms. Write to us and we refund it.
That applies to the first payment on the plan you started with, once per account.

After that

You can cancel at any time from Manage subscription. Your plan stays active until the end of the period you have paid for, and then simply does not renew.
If something went wrong — a duplicate charge, a plan that did not activate, a charge after you cancelled — tell us and we will fix it, including a full refund where that is the right answer. There is no time limit on getting a billing mistake corrected.
Partially used months are generally not refunded, but write to us anyway. A person reads every request, and if Ando did not do what we said it would, we would rather refund you than argue.
If we discontinue a paid service, we refund the unused part of what you have paid.

Batteries (one-time top-ups)

An unused Battery is refundable within 30 days of purchase.
Once a Battery has powered work, that work has been bought and paid for on our side, so the used part is not refundable. If a Battery is part used, we refund the part that is left.

Your rights come first

Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

If Ando is not supplied with due care and skill, or is not fit for a purpose you told us about, you are entitled to a remedy regardless of what this page says. For a major failure you may cancel and get a refund, or seek compensation for a drop in value; for a failure that is not major, you are entitled to have it fixed within a reasonable time, and if we do not fix it, to cancel and get a refund. If you are in the EU or the UK, your statutory rights apply in the same way.

How to ask

Email [email protected] from your account email with the word "refund" and roughly when the charge happened. We reply within 5 business days.

Payments are processed by Paddle as merchant of record, so Paddle is the seller for your purchase and approved refunds are issued by Paddle back to your original payment method, usually within 5 to 10 business days. You can also raise a billing question with Paddle directly through the link on your receipt, and its buyer terms apply to the transaction.

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Cheolgyun Park trading as CG Integrals · ABN 38 922 364 260 · [email protected]